FAQ (Frequently Asked Questions)
1. How can I contact customer support?
You can reach our customer support team via email at info@attuality.it or through our Contact page. We strive to respond to all inquiries within 24 hours.
2. What are your customer support hours?
Our customer support team is available Monday through Friday, 9:00 AM - 6:00 PM (Italian time). We are closed on weekends and public holidays.
3. Do I need to create an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, view your order history, and receive updates on promotions and new arrivals.
4. How do I reset my password?
To reset your password, go to the login page and click 'Forgot your password?' You will receive an email with instructions to create a new password.
5. How can I use a discount code?
During checkout, enter your discount code in the designated box. Please note that only one discount code can be used per order, and some codes may have exclusions or expiration dates.
6. What is your refund policy?
We offer refunds on unopened and unused items returned within 14 days of delivery. Refunds will be issued to the original payment method. Please refer to our Refund Policy and Terms of Service for more details.
7. How long does it take to process a refund?
Once we receive and inspect the returned item, we will process your refund. This can take 5-7 business days, depending on your payment provider. We will notify you via email once the refund has been issued.
8. Will I get a full refund for my return?
We offer a full refund for unopened, unused items returned in their original condition.
9. Can I get a refund if the product is damaged or defective?
Yes, if you receive a damaged or defective item, please contact our customer support within 7 days of delivery. We will arrange a replacement or provide a full refund, including any shipping costs.
10. Can I exchange an item instead of getting a refund?
Yes, we offer exchanges for unopened, unused products. If you would like to exchange an item, please contact our customer support to initiate the process. Once we receive the original item, we will ship the replacement product to you.
11. How much does shipping cost?
Shipping costs vary based on the order value, shipping destination, and shipping method chosen at checkout. Free shipping may be available for orders above a certain amount. Please check our Shipping Policy and Terms or Service for detailed information.
12. Can I track my order?
Absolutely! Once your order is shipped, we will send you a tracking number so you can monitor your shipment's progress.
13. How long does it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Typically, domestic orders take 2-6 business days, while international orders may take 7-14 business days. You can track your order accessing the website orders section with your account, in addition you will be contacted via email.
